Frequently Asked Questions

Browse questions organized by category below, or use the search function to find specific answers.

General Questions

Learn about Raledo, support options, installation, security, and getting started with our apps.

What is Raledo?
Where can I get support?
How do I install a Raledo app?
Do Raledo apps store my data?
Are Raledo apps secure?
How do I grant access to an app?
Can I request new features?
Is there a knowledge base or community forum?

Linked Comments for Jira Cloud

Questions specific to the Linked Comments app.

What is Linked Comments used for?
Can I control which comments are visible?
Does Linked Comments create issue links?
Why doesn't Linked Comments appear in my projects?

Quarter Custom Field Type

Questions about using quarters for work planning.

What is the Quarter Field used for?
Can I use the Quarter field in JQL searches?
How do I configure the year range for quarters?
Can I have multiple Quarter fields?

Questions about displaying and finding related issues.

What is Show Related Issues used for?
How do I create a Related Issue panel?
Can I use issue variables in JQL?
What if the JQL query returns too many results?
How can I optimize Show Related Issues performance?

Simple Issue Links

Questions about the Issue Reference Field and linking issues.

What is Simple Issue Links used for?
How do I create an Issue Reference field?
Can the Issue Reference field create automatic links?
What JQL can I use in Issue Reference fields?
Are there limitations on the number of issues that can be displayed?

Component Sync for Jira Cloud

Questions about component synchronization across projects.

What is Component Sync used for?
Can I synchronize components between different Jira instances?
What happens if a component already exists in the target project?
Can I roll back component synchronization?
How often are components synchronized?
Are there limitations on the number of components that can be synchronized?
Can I synchronize components with specific naming patterns?
What if I need to exclude certain components from synchronization?

Documentation and Learning

General questions about documentation and resources.

Where can I find examples and use cases?
Can I request new features?
Is there a knowledge base or community forum?

Troubleshooting

Common issues and how to resolve them.

Why is an app not appearing in my issue view?
How do I grant access to an app?
My app configuration disappeared. What happened?
How do I uninstall a Raledo app?

Performance and Optimization

Tips for optimizing app performance and working with rate limits.

Why is Show Related Issues loading slowly?
How can I optimize my Issue Reference field?
Are there any rate limits on Raledo apps?

How do I get support?

Information on contacting Raledo for support and our Service Level Agreement.

Data Security Policy

Details about how Raledo handles your data and our privacy practices.

EULA

End-User License Agreement for Raledo products.

Custom App Development

Information about custom application development services.

Still Have Questions?

Can't find what you're looking for? Visit our support portal to:

Submit support tickets
Request new features
Report bugs
Get help with configuration
Ask general questions about any Raledo product

Our team is here to help!