Jira is the ideal tool for collaboration between support agents and other teams in your organization. But it has it’s shortcomings. Agents can create linked issues in other team projects to delegate work to those teams. But sometimes agents have a difficult time tracking what is going on.
Linked Comments is an Atlassian Jira Cloud app that gives agents and collaborators the full context of any issue or request. It allows users to view all comments including those from linked issues without needing to open each linked issue.
With this add-on, agents will have greater awareness of what is happening in linked issues and will be better able to quickly resolve requests faster and more efficiently.
⚠️ User permissions are respected. Users will not see comments from linked issues unless they have permissions to see those comments.